Amazon Prime Deceptive Enrollment Settlement
Amazon Prime Deceptive Enrollment Settlement
Amazon has agreed to a $2.5 billion settlement to resolve claims regarding deceptive Prime enrollment and cancellation practices. Eligible consumers can receive a refund of their subscription fees.
Maximum Refund:
$51
Status:
Accepting Submissions
Total Eligible:
Est 35 million
Time to Submit:
Est 2 mins
Overview
Amazon.com has agreed to pay $1.5 billion to settle allegations that the company used "dark patterns" to trick tens of millions of consumers into enrolling in Prime subscriptions without their informed consent and intentionally complicated the cancellation process. Eligible customers can receive cash payments.
Eligibility
You may be eligible for benefits if you signed up for Amazon Prime in the U.S. between June 23, 2019, and June 23, 2025, and met specific usage or cancellation criteria.
You signed up for Amazon Prime in the United States between 6/23/2019 and 6/23/2025
You unintentionally enrolled through a challenged enrollment method
You tried to cancel your Prime membership through the online cancellation process from 6/23/2019 to 6/23/2025 and were unable to do so
You used less than ten Prime benefits (ex. delivery, shopping, streaming, reading etc.) during any 12-month period of enrollment
You have not already received an automatic payment
Note: The "Challenged Enrollment Flows" are: Universal Prime Decision Page (UPDP), Shipping Option Select Page (SOSP), Prime Video enrollment flow, and Single Page Checkout (SPC). To receive either an Automatic Payment or a Claims Process Payment, you will not need to determine whether or not you signed up through a Challenged Enrollment Flow. That analysis is being completed for you.
File Your Claim by July 27, 2026
Receive a refund of Prime subscription fees
Maximum payment of $51 per person
Frequently Asked Questions
Our mission is to help people get the compensation they deserve. We are providing this information and a direct link to the official site to ensure you don't miss out on money you may be owed. However, this will mean that claims submitted for this settlement will not be reviewed, monitored, or have additional support from ClaimsHero.
No. For this claim, we are directing you to the official claims administrator website. There are no fees from ClaimsHero. This is different from our full-service representation campaigns, where we work on a contingency basis, review and monitor the status of your claim, and only get paid if your claim is successful.
Our goal is to raise awareness and guide you to the official claims website. We do not review your claim, handle your documents, monitor the status of your claim, contact you if there are any needed revisions or updates, or represent you in this specific matter. Our goal is to ensure you are provided a path to make your claim.
You must file your claim directly on the official settlement website, which is managed by the court-appointed claims administrator. The only place to submit your claim is through the link provided above.
All questions about your claim must be directed to the claims administrator. Because we simply provide a path to the claims administrator’s website to submit, our support team does not have access to your submission details. You can find their contact information on the official website through the link provided above.
If you have more questions, please visit the official website of this settlement and contact the claims administrator.
